The Department was manually processing thousands of records
documenting water meter installations and changes throughout the City.
Every time a water meter was installed or changed, records had to be
manually retrieved and updated, then re-filed. The process was time
consuming and inefficient, plus installations were delayed because of
Edge Systems scanned all of the City's water meter
installation and change records at its Wabash Ave. facility (Welfare to
Work Initiative), and stored the electronic images on its data hosting
system. An IMEDGE Internet interface is provided to Water Department
employees to retrieve, edit and manage all records on line.
The imaging system has eliminated many of the
labor-intensive tasks associated with the processing of water meter
records. Documents no longer need to be manually filed and retrieved.
All documents are available at the user's fingertips via an Internet