Veteran's Benefits Administration

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The United States Department of Veterans Affairs, Education Service provides GI Bill education benefits and services to eligible veterans, their families, and reservists.

Claims processing activities include the receipt, processing, tracking, and disposition of veterans’ applications for benefits and supporting documentation, as well as handling requests for assistance and the general administration of the benefit programs.

Education Service wanted to upgrade its proprietary, 16-bit system (TIMS) to an open system, 32-bit environment that could be implemented in all four regional offices and the Test and Development Center. After exploring a variety of options, Education Service chose IMEDGE as the solution.

Edge Systems developed a  system that supports the following activities within Education Service:

Capturing documents as images

Processing the images to enhance their quality

Providing automated and manual indexing and quality control functions

Storing document images as objects

Providing comprehensive reporting and claims management features

Using workflow management to implement Education Service’s business processes