The Police Department produced over 5,500 reports per day
and needed an efficient system to manage the storage, retrieval and
distribution of this information. Police personnel spent on average 20
minutes searching through folders, photocopying (after having to mask
confidential information with tape), then place an official stamp on it,
present the copy to the customer then destroy the copy and refile the
Edge provided services (Welfare to Work Program
participants) that scanned in over 4,000,000 documents into IMEDGE,
integrated this information with the department's Criminal History
Records Information System (CHRIS) while providing an easy to use
interface for indexing and scanning.
The process of retrieving file folders and making
photocopies of police reports was cut from 20 minutes to seconds. Due to
the increase in productivity, more critical tasks could be done, morale
was improved dramatically and criminal reports were efficiently
distributed electronically in and around the Chicago Police Department.