Chicago Mayor's Office of Workforce Development

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MOWD was managing a wide variety of personnel documents for thousands of individuals in its workforce solutions program. The process of managing the documents was manual, and because the documents were stored at multiple sites, retrieval and re-filing was inefficient and excessively labor-intensive.

Edge Systems scanned nearly 500,000 pages of documents at its Wabash Ave. facility (Welfare to Work Initiative), and stored the electronic images on its data hosting system. An IMEDGE Internet interface is provided to MOWD employees to retrieve and manage all documents on line.

Important efficiency gains have been made in the retrieval and filing of documents. A process that used to take 1 to 2 days has been reduced to approximately 5 to 10 seconds.