The Employee Relations Group of the Chicago Fire Department
handles hundreds of thousands of pages of documentation relating to
employee grievance and arbitration issues. Because the documentation
process was handled manually, there were inefficiencies and delays in
Edge Systems provided an IMEDGE imaging and document
management system to electronically process grievance and arbitration
matters for the Fire Department. Edge provided scanning and hosting of
existing documents at its Wabash Ave. facility (Welfare to Work
Initiative), and implemented a scanning system at the Fire Department so
that employees can scan future documents. An internet-based system was
developed to allow Fire Department employees to process grievance and
arbitration issues on-line.
The Department realized tremendous efficiency gains after
implementation of the system. The review process was streamlined and
grievance and arbitration issues are handled more quickly, resulting in
improved worker morale and improved productivity.