The Department had over 1,000,000 pieces of information in
paper format that needed to be accessible to numerous departments. City
personnel spent 30 minutes searching for every document request on
average and the act of photocopying/replacing the file took 10 minutes.
Multiple facilities for storing paper files were utilized. This
department also had no IT staff.
Edge provided services (Welfare to Work Program
participants) that scanned in over 1,000,000 documents into IMEDGE, then
provided a facility for hosting this information at Edge facilities for
remote retrieval and storage.
The process of retrieving file folders and making copies of
the information was cut from 30 minutes to seconds. Because these files
were digitized (Edge's Welfare to Work Initiative) and stored offsite in
Edge's Data Hosting Facility, no additional IT staff was required and
physical storage space was freed up for alternative uses. Worker
productivity was improved dramatically and the risk of losing/misplacing
very valuable files was negated to almost zero.