The Chicago Department of Buildings had two computer systems
and one manual system in which it stored microfilm and paper file
folders. None of the systems were integrated, data was often out of date
and multiple versions of the same information were inconsistent. Often
building permits were not issued because the original application could
not be found or some of the supporting documentation was lost.
Edge provided services (Edge's Welfare to Work Program
Initiative) that scanned in over 7,000,000 images (microfilm) and
250,000 paper documents (commercial building applications) into Edge's
IMEDGE image repository. This information was analyzed and an electronic
file structure was created to increase the efficiency of the Chicago
Department of Buildings.
The process of retrieving file folders and making
photocopies was cut from 30 minutes to seconds. Three separate systems
were condensed into one. The approval process was drastically reduced
from one that could sometimes take over a year to months. Due to the
efficiencies gained in managing building permits, more could be issued,
building codes could be monitored and workers could be reassigned to
other departmental tasks.