Insurance of America originally installed a competitor's system to handle the
processing of authorizations submitted by policy holders allowing
Combined to automatically withdraw monthly payments directly from the
client's bank accounts. Not
only was the competitor's solution not providing all the functionality
desired in the initial project specifications, it was costing $10,000
monthly in maintenance services alone.
the data entry process, each Authorization was scanned and indexed.
From there operators would manually enter data into each field.
After all pertinent information was entered the user submitted
the data to CICS (mainframe). The
user was required to wait for the response from the mainframe for each
authorization. Depending on traffic, users were waiting upwards of 15
minutes per authorization for confirmation of acceptance or rejection.
If rejected, the user would attempt to correct and resubmit or
would forward the authorization on to a separate research group for research and
replaced the existing system with a single UNIX-Based server.
Attached to this server are clients accessing an integrated
solution called PACflow, consisting of our IMEDGE core
technology, custom user interface and OCR/ICR software.
solution streamlines AON's procedures by having the authorizations
scanned in, data electronically extracted and most forms submitted to
the mainframe automatically with no human intervention required after a
QA verification. If PACflow
determines the data to be incomplete or the mainframe application
rejects an authorization, PACflow routes the document to an appropriate
workbasket based on the type of exception.
time savings are realized by allowing for electronic data extraction
rather than manual data entry and the ability to have authorizations
processed in the background with no human intervention required.
include decreased annual cost, increased production levels and reduction
in floor space requirements.